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Service Desk Administrator

1 month ago

Norwich, Norfolk, United Kingdom Fluke Full time

Job Summary

We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for providing exceptional customer service, managing assets, and ensuring the smooth operation of our calibration processes.

Responsibilities

  • Provide technical support to customers and end-users, resolving application and technical questions related to Fluke Reliability products.
  • Manage all assets, including booking in, traceability records, logistics, and product shipping.
  • Effectively resolve customer inquiries and issues, ensuring high levels of customer satisfaction.
  • Collaborate with the Service Engineers and hire equipment to ensure efficient and effective calibration processes.
  • Maintain stores and inventory levels, ensuring accurate and up-to-date records.
  • Assist in organizing and maintaining the workshop, adhering to health & safety regulations and ensuring compliance with QA and ISO 9001 standards.
  • Help drive continuous improvement within the department and Health & Safety procedures.

Requirements

  • Engineering qualifications, Business Administration, or equivalent experience is required.
  • Excellent communication skills (verbal and written) required; must be able to interact with and convince both internal and external customers.
  • Experience with a customer-facing sales role, marketing, product planning, or product management experience would be desirable.
  • Strong knowledge of database management, reporting, and analysis needed with excellent PC skills.
  • Experience with industrial products, sales, and training preferred.

Personal Skills

  • Ability to work on own initiatives with a can-do attitude to ensure the smooth running of the calibration department.
  • Must be able to prioritize workload to meet deadlines required by the business.

Language

The original language code is en.