Service Management Expert

4 weeks ago


Birmingham, United Kingdom National Highways Full time

About Us

National Highways is at the forefront of transforming our digital landscape, creating new opportunities for growth and innovation.

Your New Strategic Role

As a Service Catalogue Capability & Practice Manager, you'll play a key role in developing and driving forward our Service Catalogue processes, ensuring seamless integration with our digital ecosystem.

Key Responsibilities

  • Process Design: Collaborate with stakeholders to design and implement effective Service Catalogue processes.
  • Change Management: Support organisational change and ensure consistency in practice adoption.
  • Customer Focus: Provide exceptional service to customers and end-users, offering clear information about our services and products.

About This Opportunity

This role offers flexibility to work from either Birmingham or Manchester and provides an exciting chance to drive digital innovation and shape the future of transportation.

Skills and Qualifications

  • Analysis and Planning: Proven experience in analysing and planning projects within time, cost, and quality parameters.
  • Influencing and Communication: Excellent influencing and communication skills, enabling you to shape the views of internal teams, customers, suppliers, and partners.
  • Strategic Implementation: A track record of implementing strategies and policies that align with broader business objectives.

Estimated Salary: £58,000 - £68,000 per annum



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