Global Technical Support Specialist
1 week ago
This is an exciting opportunity to join Braze's Global Technical Support Team as an Associate Support Representative. As a key member of our team, you will own, prioritize, troubleshoot, and build response plans for complex inbound customer support issues related to our platform.
Your Key Responsibilities
- Collaborate with your Global Technical Support teammates to ensure seamless customer support experiences.
- Resolve technical issues and develop effective solutions to meet customer needs.
- Work closely with cross-functional teams to align on customer support strategies and goals.
What You'll Bring
- 1+ years of experience supporting technical products, preferably in SaaS or Mobile.
- Proficiency in case management tools like Salesforce, Zendesk, or similar CRM ticketing systems.
- Excellent written and verbal communication skills, with a talent for synthesizing complex ideas and communicating them effectively.
- Domain knowledge of at least one area, such as Mobile, APIs, Marketing Automation, or Basic Programming.
- Strong problem-solving skills, with a natural ability to think critically and work collaboratively to resolve issues.
What We Offer
- Competitive compensation package, including equity opportunities.
- Comprehensive benefits, including medical, dental, vision, life, and disability coverage.
- Flexible paid time off and a range of employee perks and programs.
- Opportunities for professional growth and development, including training and tuition reimbursement.
About Braze
Braze is a leading customer engagement platform that empowers brands to build lasting connections with their customers. Our platform enables marketers to collect, analyze, and take action on customer data, allowing for real-time engagement across channels. Join our team and be a part of shaping the future of customer engagement.
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