Technical Support Specialist

4 days ago


London, Greater London, United Kingdom Bloomberg Full time

Bloomberg is a leading provider of financial data and analytics, and we're seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in supporting our clients' connectivity needs, ensuring seamless access to our infrastructure and services.

Job Description

In this dynamic and fast-paced environment, you will be responsible for providing platinum technical service to both new and existing clients. You'll leverage your sophisticated technical skills to resolve issues, work closely with partners, and communicate effectively with key accounts. Your expertise will enable you to troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.) and integrate Bloomberg products and services into clients' environments.

Key Responsibilities
  • Provide exceptional customer service and technical support to clients
  • Troubleshoot hardware and software issues on virtual environments
  • Integrate Bloomberg products and services into clients' environments
  • Communicate effectively with key accounts and partners
  • Collaborate with market data and technology personnel, telecommunication providers, and service vendors to ensure high-quality service
Requirements
  • Proven excellence in customer service and technical support
  • Fluency in English and either French, Spanish, or Japanese (written and spoken)
  • Proven knowledge of router commands, network protocols, and PC hardware, operating systems, and software suites
  • Experience with communicating and coordinating with internal and external partners
  • A real passion for supporting technology across multiple platforms
What We Offer
  • A competitive salary of $80,000 per year
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off
  • The opportunity to work with a global leader in financial data and analytics
  • A collaborative and dynamic work environment


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