Technical Support Specialist

1 month ago


Kent, United Kingdom Intec Select Full time £22,000 - £28,000

Job Title: 1st Line Support Engineer

Location: Kent

Job Type: Full-time

Industry: IT & Technology

Company: Intec Select

About the Role:

We are seeking a highly motivated and organized 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical support to our clients, resolving issues and queries, and ensuring that our customers receive excellent service.

Key Responsibilities:

  • Respond to inbound calls and emails, providing technical support to clients
  • Log customer issues, queries, and requests into our internal ticket management system
  • Provide 1st line server, network, and desktop technical support
  • Conduct hardware configurations and software installations
  • Manage and work to internal and customer SLAs, escalating problems when necessary
  • Create and maintain infrastructure documentation tailored to individual client needs
  • Take proactive end-to-end ownership to resolve issues when they arise
  • Manage client expectations through clear communication

Requirements:

  • 0-2 years' experience in a similar role
  • Previous experience working for a MSP
  • Active Directory
  • MS Windows
  • Office 365
  • Customer-facing experience
  • Confident working to client Service Level Agreements (SLAs)
  • Experience working in a broader service delivery function
  • Able to confidently support multi-site clients
  • An analytical problem solver who is able to work autonomously

What We Offer:

  • Salary up to £28,000
  • Exam success reward
  • Many more excellent benefits


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