Technical Support Specialist
1 month ago
Job Title: 1st Line Support Engineer
Location: Kent
Job Type: Full-time
Industry: IT & Technology
Company: Intec Select
About the Role:
We are seeking a highly motivated and organized 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical support to our clients, resolving issues and queries, and ensuring that our customers receive excellent service.
Key Responsibilities:
- Respond to inbound calls and emails, providing technical support to clients
- Log customer issues, queries, and requests into our internal ticket management system
- Provide 1st line server, network, and desktop technical support
- Conduct hardware configurations and software installations
- Manage and work to internal and customer SLAs, escalating problems when necessary
- Create and maintain infrastructure documentation tailored to individual client needs
- Take proactive end-to-end ownership to resolve issues when they arise
- Manage client expectations through clear communication
Requirements:
- 0-2 years' experience in a similar role
- Previous experience working for a MSP
- Active Directory
- MS Windows
- Office 365
- Customer-facing experience
- Confident working to client Service Level Agreements (SLAs)
- Experience working in a broader service delivery function
- Able to confidently support multi-site clients
- An analytical problem solver who is able to work autonomously
What We Offer:
- Salary up to £28,000
- Exam success reward
- Many more excellent benefits
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