Technical Support Specialist
3 days ago
**Role Overview**
An exciting opportunity has arisen at Intec Select to join their IT team as a Technical Support Specialist - Kent Consultancy.
Key Responsibilities:
- Respond to inbound calls and provide technical support to clients
- Log customer issues and queries into the internal ticket management system
- Provide first-line technical support for servers, networks, and desktops
- Conduct hardware configurations and software installations
- Manage and work to internal and customer SLAs, escalating problems when necessary
- Create and maintain infrastructure documentation tailored to individual client needs
Requirements:
- 0-2 years' experience in a similar role
- Previous experience working for a Managed Service Provider
- Active Directory, MS Windows, Office 365, and customer-facing experience
- Confident working to client Service Level Agreements (SLAs)
What We Offer:
- Salary up to £28,000
- Exam success reward
- Many excellent benefits
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