Technical Support Specialist

3 days ago


Kent, United Kingdom Intec Select Full time £22,000 - £28,000

**Role Overview**

An exciting opportunity has arisen at Intec Select to join their IT team as a Technical Support Specialist - Kent Consultancy.

Key Responsibilities:

  • Respond to inbound calls and provide technical support to clients
  • Log customer issues and queries into the internal ticket management system
  • Provide first-line technical support for servers, networks, and desktops
  • Conduct hardware configurations and software installations
  • Manage and work to internal and customer SLAs, escalating problems when necessary
  • Create and maintain infrastructure documentation tailored to individual client needs

Requirements:

  • 0-2 years' experience in a similar role
  • Previous experience working for a Managed Service Provider
  • Active Directory, MS Windows, Office 365, and customer-facing experience
  • Confident working to client Service Level Agreements (SLAs)

What We Offer:

  • Salary up to £28,000
  • Exam success reward
  • Many excellent benefits


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