Lead Technical Support Specialist
2 weeks ago
Lead Technical Support Specialist Automotive Services - Kent Hybrid
Im currently partnered with a market leading Automotive company, operating on a global scale, who are looking for a Lead Technical Support Specialist to lead and manage the Technical Support team. As a trusted, award-winning brand, they are committed to customer satisfaction, integrity, teamwork, and excellence in all they do.
Manage and support team members, including performance, recruitment, and training.
Customer Technical Support:
Handle and delegate incoming technical support calls and emails.
Product & Knowledge Management:
Maintain and update technical support materials, including FAQs and guides.
Collaborate on training programs for both internal teams and external customers.
Relationship Building:
~ Project & Departmental Support:
Collaborate on content clarity in user-facing documents, like instruction guides.
Minimum 3 years in a technical customer support role with leadership experience.
Strong knowledge of DC circuitry, automotive electrics, and electronics.
High level of computer literacy and experience in technical applications.
NVQ Level 3 or equivalent with a focus on electrical/electronic/automotive skills.
Competitive salary
Hybrid working
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