Healthcare Receptionist with Excellent Communication Skills

1 week ago


Connah's Quay, United Kingdom Betsi Cadwaladr University Health Board Full time
Job Summary

The Betsi Cadwaladr University Health Board is seeking an experienced and organised receptionist to join our team in the East Primary Care Team. The successful candidate will have excellent communication skills, a confident telephone manner, and experience of working in a busy reception or office environment.

This role requires the ability to work in a fast-paced environment, dealing with multiple tasks simultaneously, and providing exceptional customer service to patients. The ideal candidate will be able to learn Welsh following appointment to the post.

We are committed to promoting equality and diversity, and we welcome applicants from diverse backgrounds. This role offers a challenging and rewarding opportunity for the right candidate to make a real difference in the lives of our patients.

About the Role

This is a full-time position, working as part of an integrated multi-skilled team member without direct supervision. The successful candidate will be required to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and to cover staff absences.

Key Responsibilities

  • Booking appointments and dealing with patient queries
  • Managing incoming and outgoing communications
  • Providing administrative support to the practice team
  • Working effectively in a fast-paced environment
  • Developing and maintaining knowledge of medical terminology

Requirements

  • Bachelor's degree or equivalent qualification/experience
  • Experience of working in a healthcare setting or a customer service environment
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and interpersonal skills
  • Basic computer skills and knowledge of Microsoft Office packages

What We Offer

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a range of benefits including health insurance, pension scheme, and opportunities for professional development. If you are a motivated and enthusiastic individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.



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