Resident Liaison Officer

4 days ago


Essex, United Kingdom Howells Recruitment Full time

Job Title: Resident Liaison Officer - Social Housing Planned Works

Company: Howells Recruitment

Job Type: Full-time, Permanent

Salary: £30,000 + 3k car allowance

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing.

The successful candidate will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

The key responsibilities of this role include:

  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collecting tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Acting as the main point of contact and dealing with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with residents, contractors, and other stakeholders.

This is an excellent opportunity for a motivated and organized individual to join a dynamic team and contribute to the delivery of high-quality social housing services.



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