Resident Liaison Officer
2 weeks ago
Kingswood Group are pleased to be supporting a growing construction company with the recruitment of a Resident Liaison Officer.
Reporting to the Contracts Manager, this role will be to act as a single point of contact for the residents whilst refurbishment works are carried out in or around their property.
You will be providing information and support for the residents whose home are affected by major works and to ensure that procedures for communicating and consulting with them are efficient.
**Day to day duties will include;**
- Offer information, advice and assistance to residents
- Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects
- Draft resident’s information packs, and format and content of updates to residents
- Coordinate the temporary or permanent re-housing of residents
- Attendance at Resident Meetings/Surgeries where required
- Liaise with contractors and external agencies
- Ensure that insurance claims and other claims submitted by residents are processed efficiently
- Arrange and attend meetings, presentations and exhibitions for residents
- Establish and maintain a customer feedback/complaints procedure for each project
**Experience required**:
- Experience of working in social housing, local government, or customer-service environment
- Experience of working with residents whose homes are undergoing building works
- Ability to communicate effectively, both in writing and verbally
- Ability to create simple spreadsheets, and update more complex ones
- Ability to do mail merges and issue communications to residents
**Key Skills**:
- Proficient in Microsoft - Word & Excel
- Works well in a team
- Conscientious and self-motivated
- Readily accepts responsibility
- Shows attention to detail
- Shows initiative in proposing service improvements
- Willingness to work outside office hours
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