Public Liaison Officer

1 month ago

Essex, United Kingdom Colas Ltd Full time

**Job Introduction**:
Due to the business unit growth in the Essex area, Colas UK Projects are recruiting for a Planner to provide planning management and support to both the pre-contract and contract operations for the business and coordinate with bid and construction teams to manage and control the planning and programming aspects of bid proposals and projects in progress. You will lead in communicating our works activities with the County Council and all stakeholders, including staff, students, homeowners, local business owners, road users, and the wider public. You will manage stakeholder needs, whilst upholding the reputation of Colas and the County Council at all times. You will be the first point of contact for any stakeholder or general public concerns or issues and will meet with the Council and our Project Manager on a regular basis to update them on the concerns and issues raised and to jointly assess the effectiveness of the communication strategy.

**Main Responsibility**:
The Public Liaison Officer will initially support projects in Essex and be flexible to support other schemes when required, in addition to providing leadership, motivation, and direction to project delivery teams. You will ensure all stakeholder and public queries and complaints are dealt with in a timely manner to the satisfaction of the complainant. You will keep a detailed Compliments/Complaints Log, ensuring all feedback is recorded, analysed and followed-up systematically. You will be responsible for meeting regularly with the Council and our Senior Project Manager to update them on the concerns and issues raised and to jointly assess the effectiveness of the communication strategy.

**Package Description**:
As well as a highly competitive salary, Colas offers some great benefits with this role, including:

- A generous pension contribution
- Life assurance cover (x4 basic salary)
- 25 days annual leave + bank holidays (with the option to buy/sell more)
- Flexible working policy
- Opportunity to study towards a professional qualification fully funded
- Ongoing training and personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal

**About the Company**:
Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential.

Colas is fully committed to promoting equality and diversity and maintaining a culture of fairness, transparency and respect for all employees, clients, communities, suppliers, contractors and other stakeholders. Colas aims to be inclusive, meet diverse needs and promote awareness and ownership in the workplace and the communities in which we serve.

Colas values the strength and differences that a diverse workforce brings to the organisation and believes that by harnessing these differences, we will foster a productive environment where equity and mutual respect are intrinsic, where talents are being fully utilised and organisational goals are met.
- **Salary **£25,000-£30,000 FTC 20 MONTHS
- **Frequency **Monthly
- **Job Reference **colas/TP/14260/760
- **Contract Type **Fixed Term
- **Closing Date **07 September, 2023
- **Job Category **Operations & Project Management
- **Business Unit **UKP
- **Location **Essex, United Kingdom
- **Posted on **07 August, 2023

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