Neighbourhood Officer

1 month ago

Essex, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking for a Neighbourhood Officer to join a fantastic organisation based in Essex on a Temporary basis.

Key Responsibilities:

- Be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes and services we provide
- Provide a wide range of tenancy services (including tenancy compliance and fraud; lettings, transfers and exchanges; anti-social behaviour)
- Build positive open and trusted relationships with elected members, residents' groups, local authority departments, the police and other key partners operating in your patch particularly on issues that require a multi-agency approach to resolution
- Ensure that in your work there is a clear focus on tackling non-compliance (including taking enforcement action including attending court proceedings) as well as supporting customers who need help to avoid tenancy failure
- Build relationships with new customers in your patch, including accompanied viewings and handovers; ensuring that all customers are aware of their contractual obligations and are supported in accessing their account and managing their tenancy transactions online
- Work to identify those customers at high risk of tenancy failure, prioritising support and where required procuring specialist advice and action through the tenancy support coordinator and money adviser services
- Work closely with the customer relations (access & support) team to deliver a streamlined onboarding of new customers including coordinating the availability and suitability of empty homes in the area
- Work collaboratively with the customer relations (independent living) team especially with scheme managers on your patch in relation to tenancy management issues in schemes

Key Knowledge & Experience:

- Very high customer service ethic
- Understands the needs and service requirements of customers and communities
- God partnership working skills
- Decisive problem solver and decision maker
- Good inter-personal skills
- Ability to build excellent internal and external relationships
- Good IT skills and understanding of how digital services can help improve the customer experience

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