Family Liaison Lead

2 weeks ago

Wickford Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time

This is an opportunity to join Essex Partnership University NHS Foundation Trust as Family Liaison Officer Lead.


The Director of Safety and Patient Safety Specialist is seeking an enthusiastic, value driven, exceptional individual who is passionate about improving safety, service user experience and staff engagement and development.


This will include agreeing methods and timing of communication with family members which may include face to face meetings, telephone calls and email correspondence. If the family requires professional support the FLO Lead will signpost the family to relevant qualified services.A key aspect of the role will be to develop and present anonymised case studies, training programmes, learning tools, events, workshops and best practice guidance in partnership with families where appropriate. Season Ticket Loans
NHS discounts for staff
Excellent Training facilities and opportunities
Buying and Selling annual leave scheme
The opportunity to work bank shifts and expand knowledge and experience in other areas
Salary Sacrifice schemes including lease cars and Cycle to Work
Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment


Join our Staff bank


What is Staff Bank?


Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.


All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.


If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Contribute to formal reports to Trust meetings including the Trust wide Quality and Safety Group and Learning Collaborative Partnership. Reports may include case studies, identification of learning and arrangements for sharing lessons, activity data and analysis of the effectiveness of the family liaison services offered by the Trust.


Become a Trust expert resource in relation to understanding, interpretation and implementation of Duty of Candour obligations as required by the NHS Standard Contract and the Care Quality Commission regulation 20. Attend Coroners courts when required as a representative of the Trust in coordination with the investigating officers.


Has the ability to risk assess and escalate concerns to the most appropriate person.


Design and deliver family liaison and duty of candour communication skills training to Trust staff. Engage bereaved families and carers in delivering training where appropriate in either a group of one to one session. Being prepared and flexible to short time scale requests for training.


On an on-going basis, assess risks relevant to the role and raise any concerns to the most appropriate person.


Lead officer for developing, reviewing and updating Trust policies and guidelines relevant to their remit in accordance with best practice and national guidance.


Responsible for benchmarking exercises and developing external networks in order to stay updated with family engagement activities and practice in other organisations including private and voluntary sectors.


Contribute towards the decision-making situations, requiring analysis and comparison of a range of options. There will be complex situations and facts which will require analysis and assessment and may be conflicting. Provide reports and briefings for the Head of Patient Safety Incident Management on Duty of Candour compliance, FLO activity, potential risks and identified learning.


Ensure the role of Family Liaison Officer is fully equipped with skills, knowledge, situational and behavioural awareness to provide compassionate and professional support following a patient safety incident.


Arrange and chair bi-monthly Family Liaison Officers peer supervision sessions, ensuring there is an agreed agenda, action points are followed up and appropriate speakers are invited to the meetings. Engage in live events and teaching sessions for Family Liaison Officer Role to promote and encourage attendance at group training opportunities.


Contribute to the development and improvement of a systems learning approach and cultural changes associated with the introduction of the patient safety incident response framework and lead on allocated improvement and innovation projects.


o undertake/lead patient safety incident reviews in line with defined requirements ensuring that these are completed within the required timeframe in a robust and unbiased manner when there are capacity issues with the patient safety incident management team.


To undertake Quality Assurance Peer Review of Learning Response Reports that have taken place, using the Peer Review Tool.


To have supervisory responsibility for junior staff within the team


Responsible for monitoring Family Liaison expenditure against budget spend.
Evidence of continuing professional development

Excellent report writing.
Ability to understand and analyse complex data.

Experience of incident and risk management

Literate in IT/Computer Skills.
Good oral and written communication skills based on fluency on the English language.

Personal qualities
Credibility and enthusiasm for patient safety Values, diversity, inclusion and difference operating with integrity and openness
Additional qualities
Fitness Analysis as appropriate
Ability to travel across sites and across the Trust boundaries to attend meetings, etc,

Essex Partnership University NHS Foundation Trust

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