Customer Service Expert

4 weeks ago

Leatherhead, Surrey, United Kingdom Aviva Full time
About the Role

We are seeking a talented and customer-focused individual to join our Aviva team as a Customer Service Expert. As a key member of our Contact Centre team, you will play a vital role in delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Provide exceptional customer service and support to customers via secure messaging, telephone, and LiveChat
  • Coach customers on how to use our online platform and support them in becoming more engaged in their pension
  • Work collaboratively with colleagues to deliver fantastic customer service and achieve business objectives
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Identify and resolve customer issues in a timely and professional manner
What We Offer
  • A competitive starting salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications)
  • A bonus opportunity of 6% (A & B grade) of annual salary
  • A generous pension scheme with Aviva contributing up to 14%
  • 25 days holiday plus bank holidays, and the option to buy or sell up to 5 days
  • Up to 40% discount on Aviva products and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools
Why Join Us?

At Aviva, we're committed to creating a workplace that's inclusive and welcoming to everyone. We believe that everyone deserves the opportunity to succeed, regardless of their background or experience. We're excited to hear from candidates who share our values and are passionate about delivering exceptional customer service.

We're proud to be a Disability Confident employer and are committed to interviewing every disabled applicant who meets the minimum criteria for the role. If you have a disclosed disability, please let us know and we'll be happy to accommodate your needs.

We're looking for talented individuals who are passionate about delivering exceptional customer service and support. If you're a team player with a positive attitude and a can-do approach, we'd love to hear from you.

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