Customer Service Representative

4 weeks ago


Leatherhead, Surrey, United Kingdom Aviva Full time
About the Role

We are seeking a talented Customer Service Expert to join our team at Aviva. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through personalized service, coaching, and support.

Key Responsibilities
  • Communicate with customers via secure messaging, telephone, or LiveChat to provide coaching and support on our online platform.
  • Build rapport and show empathy with customers, using strong listening and questioning skills to understand their needs.
  • Work collaboratively with colleagues to deliver fantastic customer service and achieve business objectives.
  • Develop and maintain a deep understanding of our digital platforms and products to provide expert guidance to customers.
  • Participate in training and development programs to enhance skills and knowledge, and stay up-to-date with industry trends and best practices.
What We Offer
  • A competitive salary between £24,200 and £27,300, depending on location, skills, experience, and qualifications.
  • A bonus opportunity of 6% (A & B grade) of annual salary, based on performance and Aviva's results.
  • A generous pension scheme, with Aviva contributing up to 14% of your salary.
  • 25 days of holiday per year, plus bank holidays, and the option to buy or sell up to 5 days.
  • Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan, and the opportunity to share in Aviva's success through our Save As You Earn scheme.
  • Supportive policies, including parental and carer's leave, and flexible benefits to suit your needs.
  • The opportunity to make a difference through our Aviva Communities program, and use your 3 paid volunteering days to help others.
  • A focus on your wellbeing, with lots of support and tools to help you thrive.
About Aviva

We are an inclusive and welcoming organization, committed to diversity and equality. We want applications from all backgrounds and experiences, and we consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you.



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