Customer Service Representative

4 weeks ago


Leatherhead, Surrey, United Kingdom Aviva Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Expert to join our team at Aviva. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Provide high-quality customer service and support via phone, email, and live chat
  • Coach customers on how to use our online platform and provide technical support
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Continuously improve customer service skills and knowledge through training and development
  • Meet or exceed performance targets and quality standards
What We Offer
  • Competitive salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% (A & B grade) of annual salary
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools
About Aviva

We are a leading insurance and financial services company that is committed to helping our customers achieve their goals and aspirations. We are passionate about delivering exceptional customer service and creating a positive impact on our customers' lives.

We are an inclusive and diverse organisation that welcomes applications from all backgrounds and experiences. We are committed to creating a workplace that is supportive, flexible, and empowering for all our colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.



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