Customer Service Representative
4 weeks ago
Frasers Group is seeking a highly skilled Customer Service Advisor to join our team in Chelsea. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers.
We are looking for someone with excellent communication skills, who can work independently and as part of a team, and has a proactive attitude towards resolving customer queries. You will have experience working within a customer service role, preferably within a luxury brand or with big ticket items.
The ideal candidate will be enthusiastic and dedicated to providing excellent customer service, with a strong multi-tasker who can work to schedules and deadlines. They will also have excellent telephone manner and written communication skills, and have experience using ticketing systems.
As a Customer Service Advisor, you will play a crucial role in helping our customers choose and create their perfect living space and resolving any queries pre or post delivery. You will be responsible for delivering a seamless and stress-free experience while recognising the importance of customer care.
Job Description- Deliver a seamless and stress-free experience whilst recognising the importance of customer care
- Work collaboratively with team members and other departments to deliver positive and helpful resolution of customer support questions received through e-mail, phone and social media.
- Provide relevant information regarding our products to enable customers to make informed decisions before purchasing
- Create and manage customer quotes with sales conversion targets
- Resolve customer queries & complaints about new or existing orders via telephone and email
- Support customers and provide information about our 3rd party consumer propositions (Consumer Finance & Customer Fabric Insurance)
- Maintain exceptional product knowledge of everything current and new within the business
- Meet target KPI's
- Collate and log daily statistics
Frasers Group offers a competitive salary of £25,000 per annum, plus a range of benefits including:
- 25 days annual leave
- Pension scheme
- Life assurance
- Discounts on our products and services
- Opportunities for career development and progression
We offer a supportive and collaborative work environment, with opportunities for professional development and growth. Our company culture values diversity, inclusion, and teamwork, and we are committed to creating a workplace where everyone feels valued and respected.
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