Sales Support Specialist

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Logicalis Full time

Job Title: Sales Support Specialist

Job Summary:

The Sales Support Specialist will play a crucial role in implementing sales and purchase tasks, including contacting vendors for cost quotes, preparing purchase orders and related documents, and maintaining project tracking. This role will also provide support on payment, stock records, and other sales-related activities.

Key Responsibilities:

  • Prepare quotations for customers in Excel.
  • Understand customer requirements and obtain costing from vendors and presales teams.
  • Assist in customer and vendor creation, as needed.
  • Accompany sales teams for meetings, providing Vietnamese translation support.
  • Manage customer, supplier, and vendor information, including qualifications, credit limits, and more.
  • Oversee sales orders, project files, project control lists, and related document management.
  • Maintain and update partner systems and deal information.
  • Process orders in Excel from creation to billing and project closure.
  • Coordinate with suppliers on equipment arrival and expedite when necessary.
  • Prepare custom declaration documents and coordinate with logistics and technical teams on delivery and implementation schedules.
  • Work closely with customers on delivery, billing, and other issues.
  • Collaborate with technical and service teams on projects and maintenance.
  • Follow up on projects, milestones, and closures on a weekly basis.
  • Prepare cadence and project tracking reports in Excel on a weekly basis.
  • Assist in submission template preparation and submission via hardcopy or softcopy.
  • Follow up with vendors, presales, and sales teams to meet submission deadlines.
  • Manage monthly bookkeeping and management accounts.
  • Track project payments and update records.
  • Maintain stock inventory records.

Requirements:

  • Major in accounting or business administration or related fields.
  • Minimum 2-3 years of experience in a similar position and/or in the IT industry.
  • Excellent communication and analytical skills.
  • English communication ability.
  • Proficiency in Mandarin is a plus.
  • Knowledge of Excel and Microsoft systems.
  • Proactive, team-oriented, service-minded, and amiable personality.
  • Able to work under pressure and at a fast pace.

Competencies:

  • Accountable Execution (Level 1) – Manage own time and hold yourself accountable. Work independently to complete tasks when given clear instructions, timescales, and expectations.
  • Inclusive Teamwork (Level 1) – Work effectively within a team. Step in to help team members when they are having difficulties or need support.
  • Self-Driven Learning (Level 1) – Open to learning new things. Learn by doing; take an experiential and experimental approach, picking things up quickly.
  • Positive Resilience (Level 1) – Show positive attitude and commitment, staying curious, being ready, and maintaining momentum to complete what needs to be done.

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