Complaints Resolution Specialist
1 month ago
Fairstone Group Ltd. is seeking a skilled Complaints Handler to join their Central Compliance Team. The successful candidate will be responsible for handling complaints received by the company's FFM, FWM, and FPW entities, as well as liaising with the Financial Ombudsman Service (FOS) and Professional Indemnity (PI) insurers.
Key Responsibilities- Set up, acknowledge, and log new complaints received by the Central Compliance Team.
- Investigate and draft final response letters to clients, ensuring compliance with regulatory expectations.
- Support the Head of Central Compliance in liaising with FOS, including collating business files, drafting responses, and liaising with PI and legal teams as necessary.
- Conduct regular root cause analysis on complaints, working with Performance Directors and Operational Directors to improve processes.
- Manage a varied workload of complaints with competing deadlines.
- Act as a subject matter expert on complaints.
- Provide feedback to advisers directly and with the Training and Development Team.
- Engage in ad-hoc complaints activity, including past business reviews and assistance with investigations.
The ideal candidate will have experience in reviewing various products and services, as well as excellent communication and problem-solving skills. They will be able to work effectively in a team environment and manage competing deadlines.
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Office Angels Full timeComplaints Resolution Specialist - Southwark, LondonWe are seeking a skilled Complaints Resolution Specialist to join our team in Southwark, London. As a Complaints Resolution Specialist, you will be responsible for effectively managing complaints in accordance with regulatory guidelines and insurer requirements.Key Responsibilities:Conduct thorough...
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Complaint Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Novax Recruitment Ltd Full timeJob Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Novax Recruitment Ltd. As a Complaints Resolution Specialist, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to customer complaints, ensuring that all issues are...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom CV-Library Full timeComplaints Resolution Specialist - Insurance (12-Month FTC)Job Title: Complaints Resolution Specialist - Insurance (12-Month FTC)Location: London (Hybrid Working - 4 Days Home/1 Day Office)Salary: Up to £32,000We are seeking a skilled communicator with a passion for problem-solving to join our dynamic team as a Complaints Resolution Specialist. In this...
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Complaint Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Vox Network Consultants Full timeJob SummaryVox Network Consultants is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for monitoring the quality of contacts received via various channels, ensuring the learning from complaints is used to support continuous improvement.Key ResponsibilitiesTo monitor the quality...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...
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Complaints Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom Zilch Full time{"h2": "Job Title: Complaints Resolution Specialist", "p": "At Zilch, we are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our Complaints Team, you will play a vital role in ensuring that all customer complaints are effectively handled and resolved in accordance with company policies, procedural manuals, and FCA...
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Complaints Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom Zilch Full time{"h2": "Job Title: Complaints Resolution Specialist", "p": "At Zilch, we are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our Complaints Team, you will play a vital role in ensuring that all customer complaints are effectively handled and resolved in accordance with company policies, procedural manuals, and FCA...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Fairstone Group Ltd. Full timeFairstone Group Ltd. is seeking a skilled Complaints Resolution Specialist to join their Central Compliance Team. The ideal candidate will have experience in reviewing various financial products and handling complaints in line with regulatory expectations.Key ResponsibilitiesInvestigate and draft final response letters to clients.Support the head of central...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom University College London Hospitals Full timeJob OverviewAn exciting opportunity has arisen within the central complaints team for a Complaints Resolution Specialist.Supporting the Corporate Board and the Private Patients complaints team, the purpose of this role will be to provide a comprehensive and high-quality complaints service to our patients and relatives, with a focus on early...
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Complaint Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom Adecco Full timeComplaints Resolution Specialist - RepairsPublic Sector - Local GovernmentThis is a temporary role, lasting 3-6 months with a possible extension. You will work full-time, Monday to Friday, 36 hours per week.Pay: £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Hybrid Working: 2-3 days in office (Croydon), remainder at...
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Complaint Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom Adecco Full timeComplaints Resolution Specialist - RepairsPublic Sector - Local GovernmentThis is a temporary role, lasting 3-6 months with a possible extension. You will work full-time, Monday to Friday, 36 hours per week.Pay: £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Hybrid Working: 2-3 days in office (Croydon), remainder at...
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Complaints Resolution Specialist
2 weeks ago
West End of London, Greater London, United Kingdom The State Hospital Full timeJob SummaryThe State Hospital is committed to delivering exceptional quality of care. To support this mission, the Corporate Services Department provides a platform for users to raise concerns when service delivery falls short of expectations.We are seeking a skilled Complaints Resolution Specialist to provide comprehensive support to the Complaints Manager...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are seeking a skilled Complaints Resolution Specialist to join our team at Brackenberry Ltd. This 10-month contract, with the possibility of extension, will involve working closely with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer.Key Responsibilities:Provide dedicated case management for ad-hoc complex...
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Complaints Resolution Specialist
1 week ago
London, Greater London, United Kingdom CREATE Fertility Full timeJob OverviewCREATE Fertility is seeking a skilled Complaints Manager to join our team in Farringdon, London. As a pioneer in Natural and Mild IVF, we prioritize patient satisfaction and adherence to regulatory standards.Key ResponsibilitiesMonitor and track formal and informal complaints to ensure compliance with company Standard Operating Procedures...
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Complaints Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom University College London Hospitals Full timeJob OverviewAn exciting opportunity has arisen for a skilled Complaints Facilitator to join our central complaints team.As a key member of our team, you will provide a high-quality complaints service to our patients and relatives, focusing on early resolution and excellent communication.Day-to-day duties will include managing a caseload of complaints,...
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Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom Ad Warrior Ltd Full timeJob Title: Complaints Resolution SpecialistDescription:Our client is a reputable housing and regeneration organisation with a national reputation for innovative urban and social regeneration. They are seeking a Complaints Resolution Specialist to lead on building trust and credibility in their service charge processes.Key Responsibilities:Engagement:Act as...
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Complaints Resolution Specialist
2 months ago
London, Greater London, United Kingdom St. James's Place Full time{"title": "Complaints Resolution Specialist", "description": "Key ResponsibilitiesAs a Complaints Resolution Specialist at St. James's Place, you will be responsible for investigating complaints thoroughly, considering all evidence and collaborating with internal and external stakeholders for expertise in investigating and resolving the complaint.Key Skills...
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Complaints Resolution Specialist
2 months ago
London, Greater London, United Kingdom St. James's Place Full time{"title": "Complaints Resolution Specialist", "description": "Key ResponsibilitiesAs a Complaints Resolution Specialist at St. James's Place, you will be responsible for investigating complaints thoroughly, considering all evidence and collaborating with internal and external stakeholders for expertise in investigating and resolving the complaint.Key Skills...
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Complaints Resolution Specialist
3 weeks ago
West End of London, Greater London, United Kingdom The State Hospital Full timeJob SummaryThe State Hospital is committed to delivering high-quality care services. To support this goal, we are seeking a skilled Complaints Resolution Specialist to join our Corporate Services Department.Key ResponsibilitiesProvide comprehensive support to the Complaints Manager in line with the Complaints Handling Policy.Contribute to the smooth running...
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Complaints Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout UsCREATE Fertility is a leading provider of IVF and fertility treatment services with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentle, safer and more affordable than other clinics and we continue to invest in new innovation.Key...