Crisis Referral Assistant
5 days ago
About the Role
The Devon Partnership NHS Trust is seeking a highly motivated and organized individual to join our team as a Call Referral Handler. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our mental health services.
Key Responsibilities
- Answering telephone calls from healthcare professionals, patients, and other stakeholders
- Taking mental health crisis referral information and accurately entering data into electronic systems
- Sharing information with other professional disciplines in line with Data Protection Regulations
- Generating letters and reports for GPs and other professionals
- Liaising with professionals via email and telephone
- Supporting the administration team with day-to-day tasks
- Planning and organizing work using own initiative
- Working with multiple Microsoft Office packages, including Excel, Word, and Outlook
Requirements
- Intermediate IT skills in Microsoft Office Packages
- Working knowledge of administrative procedures, including diary management and arranging appointments
- Experience or understanding of creating electronic records and electronic filing systems
- Ability to manage diverse workload while dealing with frequent interruptions
- Ability to meet deadlines and work under pressure
- Exceptional organizational skills and ability to prioritize
- Ability to work both independently and as part of a team
About Us
The Devon Partnership NHS Trust provides mental health, learning disability, and neurodiversity services to the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing, and strive to deliver high-quality services that are safe and focused on people's recovery.
Our Values
We recruit individuals who possess and demonstrate the behaviors that underpin our core values, including a commitment to quality of care, improving lives, giving respect, dignity, and compassion. We are committed to being an inclusive employer and welcome applications from all sections of the community.
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