Mental Health Service Coordinator

2 months ago

Exeter, Devon, United Kingdom Devon Partnership NHS Trust Full time

About the Role

The Devon Partnership NHS Trust is seeking a highly motivated and organized individual to join our team as a Call Referral Handler. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our mental health services.

Key Responsibilities

  • Answering telephone calls from healthcare professionals, patients, and other stakeholders
  • Taking mental health crisis referral information and accurately entering data into electronic systems
  • Sharing information with other professional disciplines in line with Data Protection Regulations
  • Generating letters for GPs and other professionals
  • Liaising with professionals via email and telephone
  • Supporting the administration team
  • Planning and organizing work using own initiative
  • Working with multiple Microsoft Office packages, especially Excel, Word, and Outlook

Requirements

  • Intermediate IT skills in Microsoft Office Packages
  • Working knowledge of administrative procedures, including diary management and arranging appointments
  • Experience or understanding of creating electronic records and electronic filing systems
  • Electronic database management
  • Ability to manage diverse workload while dealing with frequent interruption
  • Ability to meet deadlines and work under pressure
  • Exceptional organizational skills and ability to prioritize
  • Ability to work both independently and as part of a team
  • Ability to provide a high standard of secretarial support for meetings, organizing, booking venues, and minute-taking

Person Specification

  • Essential qualifications: RSA 3 Word Processing or equivalent level of experience, NVQ3 in administration or equivalent level of administrative knowledge and experience, GCSE English or equivalent
  • Desirable qualifications: ECDL (European Computer Driving Licence), Shorthand or Speedwriting

About Us

The Devon Partnership NHS Trust provides mental health, learning disability, and neurodiversity services, as well as specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing and strive to use our expertise and resources to deliver high-quality services that are safe and focused on people's recovery.

Our Values

We not only recruit employees based on their qualifications and experience but also individuals who possess and demonstrate the behaviors that underpin our core values. These values include showing a commitment to quality of care, improving lives of others, giving respect, dignity, and compassion. We can bring these values to life in our everyday tasks by giving a smile, making time for people, challenging ourselves and others, and being open to new ideas.

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