Administrative Support Specialist

2 months ago

Exeter, Devon, United Kingdom Devon Partnership NHS Trust Full time

About the Role

The Devon Partnership NHS Trust is seeking a highly motivated and organized individual to join our team as an Administrative Support Specialist. This role will provide comprehensive administrative support to our mental health services, ensuring the smooth operation of our 24/7 crisis response service.

Key Responsibilities

  • Answering telephone calls from healthcare professionals, patients, and other stakeholders, taking mental health crisis referral information and accurately entering data into electronic systems.
  • Sharing information with other professional disciplines in line with Data Protection Regulations.
  • Generating letters for GPs and other professionals, and liaising with them via email and telephone.
  • Supporting the administration team, planning and organizing work using own initiative, and working with multiple Microsoft Office packages.
  • Providing statistical returns, assessing situations, and resolving potential problems within own skill set.
  • Communicating effectively with patients, carers, and colleagues, and developing strong working relationships with stakeholders.

Requirements

  • Intermediate IT skills in Microsoft Office Packages, including Word, Excel, PowerPoint, and Outlook.
  • Working knowledge of administrative procedures, including diary management and arranging appointments.
  • Experience of creating electronic records and electronic filing systems, and electronic database management.
  • Ability to manage diverse workload, meet deadlines, and work under pressure.
  • Exceptional organizational skills, ability to prioritize, and work both independently and as part of a team.

About Us

The Devon Partnership NHS Trust provides mental health, learning disability, and neurodiversity services, as well as specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing, and strive to deliver high-quality services that are safe and focused on people's recovery.

Our Values

We recruit individuals who possess and demonstrate the behaviors which underpin our core values, including commitment to quality of care, improving lives of others, giving respect, dignity, and compassion. We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community.

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