Associate Asset Technical Support Specialist

4 weeks ago


Manchester, United Kingdom BNY Mellon Full time
Job Title: Associate Asset Technical Support Specialist

BNY Mellon is seeking a highly skilled and motivated Associate Asset Technical Support Specialist to join our Technology Services Group (TSG) team. This role is located in Manchester and offers a unique opportunity to work in a fast-paced and dynamic environment.

Job Summary:

The Associate Asset Technical Support Specialist will provide first and second-line technical support to BNY Mellon employees and contractors. The successful candidate will be responsible for troubleshooting and resolving technical issues related to desktop applications, hardware, and software. The role requires excellent communication and problem-solving skills, as well as the ability to work in a team environment.

Key Responsibilities:
  1. Provide technical support to BNY Mellon employees and contractors via phone, chat, and web tickets.
  2. Troubleshoot and resolve technical issues related to desktop applications, hardware, and software.
  3. Remotely diagnose and troubleshoot PC, printer, telephone, mobile, and software issues.
  4. Assign unresolved incidents to appropriate support teams in a timely manner.
  5. Escalate incidents requiring urgent attention via the identified escalation management procedure.
Requirements:
  • Associate's (or Bachelor's) degree in a related discipline or equivalent work experience.
  • Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience.
  • Knowledge of PC hardware and software.
  • Knowledge of call center metrics for operations support.
  • HDI Support Center Manager Certification (preferred but not required).
  • Other IT Certifications, i.e., Microsoft (preferred but not required).
  • Experience in the securities or financial services industry is a plus.
What We Offer:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.

Equal Employment Opportunity:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.



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