Associate Asset Technical Support Specialist
1 month ago
BNY Mellon is seeking a highly skilled Technical Support Specialist to join our Technology Services Group team. As a key member of our team, you will provide technical support to BNY Mellon employees and contractors, ensuring seamless access to our technology systems.
Key Responsibilities:- Provide first-line technical support for desktop applications and technology-related issues.
- Respond to requests for technical assistance via phone, chat, and self-service web tickets.
- Troubleshoot Microsoft Office, Outlook, and other software applications.
- Provide Smart Hands support assistance where applicable.
- Remain current with support changes and updates, adhering to company policies and incident management processes.
- Diagnose and troubleshoot PC, printer, telephone, mobile, VPN, and software issues.
- Assist with knowledge of Virtual Desktops Infrastructure/Citrix environment.
- Escalate unresolved incidents to appropriate support teams in a timely manner.
- Management call center support experience.
- Associate's (or Bachelor's) degree in a related discipline or equivalent work experience required.
- Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience.
- Knowledge of PC hardware and software.
- Knowledge of call center metrics for operations support.
- HDI Support Center Manager Certification (preferred but not required).
- Other IT Certifications, i.e., Microsoft (preferred but not required).
- Experience in the securities or financial services industry is a plus.
- Ability to multitask and manage priorities with little supervision.
- Willingness to work in rotational shifts and national holidays.
- ITIL experience would be an added advantage.
BNY Mellon is a Fortune World's Most Admired Companies and Top 20 for Diversity and Inclusion. We are committed to creating a culture of excellence and providing our employees with a strong foundation for growth and development. Our benefits package includes highly competitive compensation, benefits, and wellbeing programs that support your health, financial goals, and personal resilience.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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