Operations Coordinator
4 weeks ago
At Vital Group, we are seeking a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will play a key role in supporting the day-to-day coordination of operational activities to meet customer expectations and achieve company goals.
Key Responsibilities:
- Oversee the planning and arranging of service schedules for field Service and Electrical Engineers throughout the country.
- Scheduling of engineers for the install and repair work of power generator and electric charging operations
- Reacting to reported faults to get them resolved as soon as possible by deploying engineers.
- Liaising with the Networks Team to resolve EV charging issues remotely where possible.
- Coordinate emergency call out repair work, taking as much detail as possible and organisation of deployment of engineers to site.
- Responsible for managing the accurate and efficient data entry of our field management software (scheduling tool)
- To assist the operations team by helping to overcome any service delivery challenges
- To liaise with customers and suppliers (where necessary) to organise jobs and confirm working schedules.
- Liaise with other departments as necessary to meet customer requirements.
- To organise, file and distribute all relevant service documentation, including management of Risk Assessments and Method Statements
- General administration duties, including asset/equipment management and supporting the parts ordering process when required
- To develop a good understanding of the industry and our services
- To contribute to the continuous improvement of internal business processes to ensure that the service provided is always at the highest possible standard
- To focus on achieving individual and team objectives
- To work positively and communicate professionally across the team, providing an effective contribution to work tasks
- To work in line with the wider business values, goals, and objectives.
- To work with your manager on your own personal development to seek opportunities for career development within the business
Requirements:
- Good level of general education
- Excellent organisational skills
- Previous experience of working in a professional environment
- Computer literate with experience of Microsoft Office (predominantly Word and Excel)
- Excellent communication, verbal and written, skills
- Ability to manage own workload and establish priorities
- Experience of working effectively as part of a team as well as independently
- Ability to solve problems with a positive attitude
- Self-motivated and able to learn quickly
- Strong attention to detail with high levels of accuracy
What We Offer:
- A twice per annum, 'Profit Related Pay' scheme that ties bonus amounts to the amount of profit made by the business.
- Pension scheme after 3 months of service.
- All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days.
- Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, At 6 months of service.
- Investment in professional development and training to support you in your role.
- A supportive and positive workplace culture
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