Operations Coordinator

4 weeks ago


Chester, United Kingdom Vital Group Full time
Job Description

At Vital Group, we are seeking a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will play a key role in supporting the day-to-day coordination of operational activities to meet customer expectations and achieve company goals.

Key Responsibilities:

  • Oversee the planning and arranging of service schedules for field Service and Electrical Engineers throughout the country.
  • Scheduling of engineers for the install and repair work of power generator and electric charging operations
  • Reacting to reported faults to get them resolved as soon as possible by deploying engineers.
  • Liaising with the Networks Team to resolve EV charging issues remotely where possible.
  • Coordinate emergency call out repair work, taking as much detail as possible and organisation of deployment of engineers to site.
  • Responsible for managing the accurate and efficient data entry of our field management software (scheduling tool)
  • To assist the operations team by helping to overcome any service delivery challenges
  • To liaise with customers and suppliers (where necessary) to organise jobs and confirm working schedules.
  • Liaise with other departments as necessary to meet customer requirements.
  • To organise, file and distribute all relevant service documentation, including management of Risk Assessments and Method Statements
  • General administration duties, including asset/equipment management and supporting the parts ordering process when required
  • To develop a good understanding of the industry and our services
  • To contribute to the continuous improvement of internal business processes to ensure that the service provided is always at the highest possible standard
  • To focus on achieving individual and team objectives
  • To work positively and communicate professionally across the team, providing an effective contribution to work tasks
  • To work in line with the wider business values, goals, and objectives.
  • To work with your manager on your own personal development to seek opportunities for career development within the business

Requirements:

  • Good level of general education
  • Excellent organisational skills
  • Previous experience of working in a professional environment
  • Computer literate with experience of Microsoft Office (predominantly Word and Excel)
  • Excellent communication, verbal and written, skills
  • Ability to manage own workload and establish priorities
  • Experience of working effectively as part of a team as well as independently
  • Ability to solve problems with a positive attitude
  • Self-motivated and able to learn quickly
  • Strong attention to detail with high levels of accuracy

What We Offer:

  • A twice per annum, 'Profit Related Pay' scheme that ties bonus amounts to the amount of profit made by the business.
  • Pension scheme after 3 months of service.
  • All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days.
  • Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, At 6 months of service.
  • Investment in professional development and training to support you in your role.
  • A supportive and positive workplace culture

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