Visitor Operations Coordinator

7 days ago


Chester, United Kingdom Chester Zoo Full time

**Visitor Operations Coordinator**

Are you ready to jump into a management role at Chester Zoo? If yes, then look no further because we’re on the hunt for an outstanding individual to work within the Visitor Operations team and we need your experience and knowledge of the Zoo. If you are passionate and enthusiastic about our mission and have an eagerness to learn and want to help us create an unforgettable visitor experience, then this is the opportunity for you

**The Role
As a Visitor Operations Coordinator, you’ll play a vital role in driving the success of the Operations Management Team towards ‘World Class’. Supporting a team of Visitor Operations Assistants and ensuring they are empowered to provide top-tier service standards, site presentation and exceptional sales, while performing a range of administrative duties too. If you’re proactive and want to inspire others, then we want to hear from you

**You will**:

- Coordinate and support the Visitor Operations front and back of house team to ensure optimal people performance and staff attitude making guests a priority every day
- Provide administrative support to the supervisors with training and development of the team, to include coordination of an effective buddy system to support new team members
- Responsible for staffing schedules, training records, standard operating procedures, and reporting
- Interact and engage with all guests: making connections and inspiring our Visitor Operations Assistants to deliver a world class visitor experience
- Coordinate the correct day to day operation ensuring that site standards meet our expectations by completing regular checks and ensuring that all our Visitor Operations Assistants are working to high standards
- Complete risk assessments and safe working practices, including rolling this out and training small groups in this area

**The Package**
- Permanent contract
- £23,529.34 per annum, increasing to £24,860.54 in April (Grade 5) based on 40 hours per week, including weekends and bank holidays
- 33 days annual leave plus the option to buy or sell up to 5 days
- Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks Pension scheme with generous employer contributions up to 9%**Our Requirements**
- Exceptional customer service skills within a focused environment
- Excellent communication skills, with the ability to communicate with people of all levels
- Experience of balancing customer requirements and service capabilities with the need to return a profit
- Computer literate with working knowledge of Excel and other Microsoft products
- Have a full UK driving licence, as driving Zoo vehicles will be an essential part of the role



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