Store Operations Manager Westfield

4 weeks ago

London, Greater London, United Kingdom The LEGO Group Full time
Assistant Store Manager Role Overview

The LEGO Group is a family-owned, international business that fosters collaboration in every aspect of its operations. As an Assistant Store Manager at the Westfield location, you will be a key figure in upholding the company's brand reputation through excellent customer service.

This role requires exceptional leadership skills to manage store operations effectively, ensuring seamless execution of planned sales and Key Performance Indicator goals. You will work closely with the Store Manager to drive results, prioritize tasks, and identify areas for improvement.

Some of the core responsibilities of this position include:

  • Maintaining high-quality merchandising standards across the store floor.
  • Collaborating with the Store Manager to optimize Mystery Shopper results and implement follow-up action plans as needed.
  • Cultivating a positive team environment that promotes a safe and enjoyable atmosphere for both guests and colleagues.

As a representative of The LEGO Group, you will embody the company's values and commitment to delivering outstanding guest experiences. This role offers a unique opportunity to develop relationships with guests and team members that are as timeless as the products we sell.

Requirements and Qualifications

To succeed in this role, you will need:

  • Equivalent or previous work experience in a retail environment.
  • Proven experience in a supervisory or assistant management capacity, preferably in a retail setting.
  • Excellent organizational, verbal, and written communication skills, as well as conflict resolution expertise.
  • Able to handle physical demands, including constant moving, talking, hearing, reaching, grabbing, and standing for extended periods.

We strive to create a diverse, dynamic, and inclusive culture of play at The LEGO Group, where everyone feels valued and included.

The estimated salary for this position is around £45,000 - £55,000 per annum, depending on your level of experience and qualifications.

Benefits

The LEGO Group offers a comprehensive benefits package, including:

  • Family Care Leave – Enhanced paid leave options for important life events.
  • Life and Disability Insurance – Providing protection and peace of mind for all colleagues.
  • Wellbeing Program – Resources and benefits to nurture physical and mental wellbeing, community building, and creativity.
  • Colleague Discount – Enjoy generous discounts on our products from day one.
  • Bonus Scheme – Eligible team members can earn bonuses when goals are reached.
  • Hybrid Work Policy – A balance of office and remote work to support work-life harmony.

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