Retail Operations Manager
4 days ago
Sun Tan City, part of the Chaffin/Bruner Group, aims to make dressing well easy for men. Our flagship store is located on London's famous Jermyn Street, with a Global Head Office in London Bridge and offices in Manhattan to support our retail presence across North America, Europe and Australia.
We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. At Sun Tan City, we believe that being together helps create a collaborative environment and is key to our success.
Job SummaryWe are seeking an experienced Retail Operations Manager to join our team in Westfield White City. The successful candidate will be responsible for leading and working alongside the sales team to identify and exceed sales opportunities and targets.
This role offers a competitive salary of £55,000 per annum, an excellent quarterly bonus scheme, and access to a uniform outfit allowance. You'll also have the opportunity to work in a dynamic entrepreneurial environment where you'll be encouraged to try new things and drive the business forward.
Key Responsibilities:
- Influence and exceed sales targets, maximise KPI goals, and ensure excellent customer service experience.
- Lead and work alongside the sales team to identify and exceed sales opportunities and targets.
- Become a product expert through training at The Tyrwhitt Academy and use this knowledge to deliver a high level of customer service.
- Manage customer appointments (including corporate clients and wedding parties), build lasting relationships, and manage customer feedback.
Requirements:
- Previous retail management experience with a proven ability to lead, inspire, and motivate others.
- Coaching and leadership skills, with a focus on developing a great culture within the store team.
- Highly commercial with strong analytical skills, including stock management and loss prevention experience.
- Knowledge of Microsoft Office and understanding of systems.
- Strong relationship building skills and stakeholder/customer management.
We offer a range of benefits, including a competitive salary, excellent quarterly bonus scheme, uniform outfit allowance, access to Staff Discount from your 1st day, cycle to work scheme, relocation packages, and more. If you're a motivated and ambitious individual looking to drive success in a dynamic environment, apply now.
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