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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our site operations team, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our development.
Key Responsibilities- Ensure all health and safety compliance is up to date and maintained.
- Act as the first point of contact for residents to report maintenance issues and coordinate contractor appointments and defect repairs.
- Conduct daily inspections of communal areas and corridors to ensure they are well-presented and appealing to prospective tenants.
- Organize minor works between tenancies to maintain a first-class presentation of apartments.
- Complete check-in and check-out reports, determining deposit returns, and creating a community feel through communication, events, and innovations.
- Work closely with the Resident Services Manager to ensure H&S statutory requirements are met across the development.
- Respond to rental enquiries, book viewings, and negotiate offers when needed.
- Liaise with appointed letting agents during the initial let-up period.
- Process offers and complete all tenancy documentation when required.
- Provide first-class customer service to residents, ensuring up-to-date resident communication via various channels.
- Monitor CCTV when at reception and support with logging parcels and packages.
- Report any estate maintenance issues to the Facilities Manager and record accidents and incidents.
- Strong customer service ethic and background.
- BTR/Lettings experience required.
- Positive, can-do attitude, organized, and detail-oriented.
- Common sense approach, ability to think on their feet, and make considered decisions.
- Outgoing, warm, and friendly personality, excellent written and spoken etiquette, and IT literacy.
Working hours: 5 days over 7 (40-hour week), with shifts varying from 8-4, 10-6, or weekends/bank holidays included. Salary: £28,325 plus discretionary 10% bonus.
