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Customer Service Supervisor

2 months ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time
About Liforme (B Corp Certified)

We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.

Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our global customers, driving growth, and engaging with our online community.

Key Responsibilities:
  • Liaise with international warehouses and couriers to ensure seamless customer experience
  • Respond to customer inquiries and queries in a timely and professional manner
  • Assist with managing customer relationships across different social media platforms
  • Conduct ongoing community engagement to gather sales leads
  • Support and supervise junior team members with their daily tasks
  • Support the manager with key strategic projects
Requirements:
  • Outstanding customer service skills and a genuine desire to go above and beyond
  • Excellent writing and communication skills with a friendly disposition
  • Excellent academic record
  • 1-3 years of relevant previous experience in Customer Service
What We Offer:
  • Competitive salary
  • Hybrid and flexible working structure – remote and office based
  • Office space in Camden Town, Central London
  • Private Health Insurance
  • Good holiday allowance
  • Pension contribution
  • Monthly fitness/wellness/gym allowance
  • An exciting calendar of team social gatherings and events

We are committed to creating a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.