Customer Services Supervisor Role
2 weeks ago
Customer Services Supervisor Role
We are seeking a highly skilled and organized Customer Services Supervisor to join our team at The Little Fine Wine Company. As a key member of our team, you will be responsible for managing and developing efficient systems to support our growing business.
Key Responsibilities:
- Order processing and tracking of courier deliveries
- Liaising with customers and responding to their enquiries
- Organising mail outs and assisting on marketing and social media initiatives
- Packing of orders and receiving of deliveries
- Assisting with product set-up on the website, including writing wine descriptions/tasting notes and bottle photography
- General office management tasks and assisting with ad-hoc projects
Requirements:
- Strong communication skills both written and spoken
- Excellent customer service
- Proficient in Excel and good all-round computer skills
- Ability to learn new systems and processes quickly
- Ability to work independently to a high standard
- Organised, with an eye for developing scalable processes
- Good analytical skills
- An interest in wine and food
What We Offer:
- A competitive salary
- Staff discount
- Pension
About Us:
The Little Fine Wine Company is a dynamic and growing business that is passionate about wine and customer service. We are looking for a talented and motivated individual to join our team and help us achieve our goals.
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