Service Director
3 weeks ago
An exciting role has become available with a specialist provider within the Employee Assistance Programme space. They are seeking to recruit a Service Director to work within their head office in Gloucester, where they will oversee the operation, financial and quality aspects of the service.
Key Responsibilities:- Leadership and Culture: Lead and develop a culture with a focus on safety, quality, excellent care, and customer service.
- Commercial Success: Ensure the commercial success of the business, identifying and securing new business opportunities while continually reviewing the existing contract base.
- Day-to-Day Operations: Lead and manage all aspects of the day-to-day business, ensuring all teams and team members are accountable for delivering against both quality and commercial performance indicators.
- Governance and Collaboration: Collaborate closely with the Wellbeing Services (WBS) SLT to ensure effective governance, including regular Business Reviews and meetings, to meet agreed targets for business planning, financial performance (revenue, cost control, EBITDAR, and EBITDA) and quality standards.
- Performance Improvement: Utilize management information to identify areas of underperformance and implement action plans for improvement.
- Budget Setting: Participate in the budget-setting process, supporting department leads in understanding and delivering achievable budgets for business growth.
- Talent Development: Prioritize recruitment, monitoring vacancies, recruitment activity, and performance alongside the Lead Talent Acquisition Partner (LTAP), HR Business Partner (HRBP), and other People Team colleagues.
- Succession Planning: Ensure a robust succession plan is in place to support talent development.
- Coaching and Development: Provide coaching to the Senior Management Team and heads of departments to improve performance, enhance career pathways, and model Priory's values.
- Project Support: Support clinical, operational, and digital projects to ensure smooth transitions into operations.
- Education: Education to degree level or equivalent experience.
- Leadership Experience: Demonstrated leadership and decision-making skills at the Business Unit director level.
- Financial Experience: Experience in delivering financial targets and supporting business growth.
- People Management: Proven people management and leadership skills.
- Industry Experience: A good understanding and experience in the Employee Assistance Programme (or a closely related) sector and/or call centre service delivery is ideal.
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Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a Service Director, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Manage quality, safety, and risk; cost control, delivery of financial targets, and budgetingSecure...
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Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a Service Director, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Manage quality, safety, and risk; cost control, delivery of financial targets, and budgetingSecure...
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Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a Service Director, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Manage quality, safety, and risk; cost control, delivery of financial targets, and budgetingSecure...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a Service Director, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Manage quality, safety, and risk; cost control, delivery of financial targets, and budgetingSecure...
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Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob DescriptionService Director - Employee Assistance Programmes (Counselling)Gloucester-based with some regional travel. Interim opportunities also considered.£78,000 + £4,000 car allowance.About the RoleWe are seeking a seasoned leader to join our team as a Service Director, responsible for the operational, financial, and quality performance of our...
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Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob DescriptionService Director - Employee Assistance Programmes (Counselling)Gloucester-based with some regional travel. Interim opportunities also considered.£78,000 + £4,000 car allowance.About the RoleWe are seeking a seasoned leader to join our team as a Service Director, responsible for the operational, financial, and quality performance of our...
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Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to lead our Employee Assistance Programme (EAP) business. As a key member of our Senior Leadership Team, you will be responsible for the operational, financial, and quality performance of the business.Key Responsibilities:Manage the quality, safety, and risk of the businessDeliver...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to lead our Employee Assistance Programme (EAP) business. As a key member of our Senior Leadership Team, you will be responsible for the operational, financial, and quality performance of the business.Key Responsibilities:Manage the quality, safety, and risk of the businessDeliver...
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Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob DescriptionService Director - Employee Assistance Programmes (Counselling)Gloucester-based with some regional travel. Interim opportunities also considered.£78,000 + £4,000 car allowance.About the RoleWe are seeking a seasoned leader to join our team as a Service Director. As a key member of our Senior Leadership Team, you will be responsible for the...
-
Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob DescriptionService Director - Employee Assistance Programmes (Counselling)Gloucester-based with some regional travel. Interim opportunities also considered.£78,000 + £4,000 car allowance.About the RoleWe are seeking a seasoned leader to join our team as a Service Director. As a key member of our Senior Leadership Team, you will be responsible for the...
-
Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob DescriptionService Director - Employee Assistance Programmes (Counselling)Gloucester-based with some regional travel. Interim opportunities also considered.£78,000 + £4,000 car allowance.About the RoleWe are seeking a seasoned leader to join our team as a Service Director. As a key member of our Senior Leadership Team, you will be responsible for the...
-
Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob DescriptionService Director - Employee Assistance Programmes (Counselling)Gloucester-based with some regional travel. Interim opportunities also considered.£78,000 + £4,000 car allowance.About the RoleWe are seeking a seasoned leader to join our team as a Service Director. As a key member of our Senior Leadership Team, you will be responsible for the...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a key member of our leadership team, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Lead and develop a culture where the highest standards of safety, quality, excellent...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates Ltd. As a key member of our leadership team, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Lead and develop a culture where the highest standards of safety, quality, excellent...
-
Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Opportunity: Service DirectorWe are seeking a highly skilled and experienced Service Director to join our team at Compass Associates. As a key member of our organization, you will be responsible for leading and developing a culture of excellence in safety, quality, and customer service.Key Responsibilities:Lead and manage the day-to-day operations of the...
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Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Opportunity: Service DirectorWe are seeking a highly skilled and experienced Service Director to join our team at Compass Associates. As a key member of our organization, you will be responsible for leading and developing a culture of excellence in safety, quality, and customer service.Key Responsibilities:Lead and manage the day-to-day operations of the...
-
Service Director
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates. As a key member of our leadership team, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Lead and develop a culture of excellence, ensuring the highest standards of safety,...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates. As a key member of our leadership team, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Lead and develop a culture of excellence, ensuring the highest standards of safety,...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Compass Associates Full timeJob Title: Service DirectorWe are seeking an experienced Service Director to join our team at Compass Associates. As a key member of our leadership team, you will be responsible for the operational, financial, and quality performance of our business.Key Responsibilities:Lead and develop a culture of excellence, ensuring the highest standards of safety,...
-
Service Director
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Domus Recruitment Full timeService Director OpportunityAn exciting opportunity has arisen with a specialist provider within the Employee Assistance Programme space. They are seeking to recruit a Service Director to work within their head office in Gloucester, where they will oversee the operation, financial and quality aspects of the service.Key Responsibilities:Lead and develop a...
