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Service Director
2 months ago
We are seeking an experienced Service Director to lead our Employee Assistance Programme (EAP) business. As a key member of our Senior Leadership Team, you will be responsible for the operational, financial, and quality performance of the business.
Key Responsibilities:- Manage the quality, safety, and risk of the business
- Deliver financial targets and budgeting
- Secure growth and develop new service offerings
- Maintain and retain key customer accounts
- Ensure high customer service standards and an effective EAP service
- Proven leadership and decision-making skills at Business Unit director level
- Demonstrable experience in delivering financial targets and supporting business growth
- Proven people management and leadership skills, including leading teams through organisational change
- Good understanding and experience of the EAP sector, including occupational or digital health, medical insurance, and/or call centre service delivery
- A competitive salary of £78,000 + £4,000 car allowance
- A dynamic and supportive work environment
- Opportunities for professional development and growth
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.