Lead Retail Operations Manager

5 days ago


Milton Keynes, Milton Keynes, United Kingdom GAME Full time

Overview

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  • This is an exciting opportunity to join the GAME team as a Lead Retail Operations Manager, where you will play a key role in driving sales and customer satisfaction across our stores.

About Us

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We are one of the UK's fastest-growing retailers, with a passion for delivering exceptional customer experiences. Our team is dedicated to providing a fun and supportive work environment that fosters growth and development.

The Role

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As a Lead Retail Operations Manager, you will be responsible for leading our store teams to achieve sales targets, improving customer satisfaction, and maintaining high operational standards. You will work closely with the Store Manager to develop strategies and implement initiatives that drive business growth and improve efficiency.

Key Responsibilities

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  • Lead and motivate store teams to achieve sales targets and improve customer satisfaction
  • Develop and implement strategies to drive business growth and improve efficiency
  • Monitor and analyse sales performance, identifying areas for improvement and implementing changes as needed
  • Work closely with the Store Manager to ensure effective communication and collaboration between departments
  • Ensure compliance with company policies and procedures, maintaining high operational standards
  • Manage budgets and resources effectively, ensuring optimal use of staff and materials

Requirements

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  • Supervisory or management experience in a fast-paced retail environment
  • Proven track record of achieving sales targets and improving customer satisfaction
  • Strong leadership and motivational skills, with the ability to inspire and empower teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Able to work effectively under pressure, managing multiple priorities and deadlines
  • Ability to analyze data and make informed decisions to drive business growth and improvement

What We Offer

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  • A competitive salary of £40,000 - £50,000 per annum, depending on experience
  • A bonus scheme based on individual and team performance
  • Ongoing training and development opportunities to help you grow and succeed
  • A fun and supportive work environment with a passionate team
  • A 20% discount on all products sold in-store


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