
Chief Retail Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Chief Retail Operations Manager to join our team at Mountain Warehouse.
As a key member of our leadership team, you will be responsible for leading and motivating our store teams to achieve exceptional results. You will coach and mentor your team members to drive customer service excellence, maximise sales potential, and deliver company standards to the highest level.
The ideal candidate will have retail management experience from a fast-paced background, excellent people skills, strong organisational abilities, and a passion for selling and customer engagement.
You will be based in one of our UK stores and will be required to work closely with our regional managers and head office team to implement strategies that drive business growth and improve operational efficiency.
About You- You will have a proven track record of leading, developing, and motivating high-performing teams.
- You will have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- You will have a strong understanding of retail operations, including visual merchandising, stock management, and customer service.
- You will be able to work independently, as part of a team, and adapt to changing priorities and deadlines.
- A competitive salary of £60,000 - £70,000 per annum, depending on experience.
- A monthly bonus scheme, based on individual and team performance.
- A 50% employee discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
- One weekend off per month, with 28 days annual leave, including Bank Holidays.
- Access to an Employee Assistance Programme, and a Colleague Hardship Scheme.
- An Auto-enrolment Pension scheme.
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