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Senior Retail Operations Manager

1 month ago

Milton Keynes, Milton Keynes, United Kingdom River Island Full time

Company Overview

We're a dynamic and forward-thinking retailer with a passion for delivering exceptional customer experiences. Our success is built on the hard work and dedication of our talented team members, who share our commitment to excellence.

Salary

We offer a competitive salary of £38,000 - £42,000 per annum, depending on experience.

Job Description

As a Senior Retail Operations Manager at River Island, you will play a key role in driving sales growth and delivering exceptional customer service across our store network. You will be responsible for leading a team of retail managers and supervisors, providing guidance and support to ensure they have the skills and knowledge needed to excel in their roles.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A proven track record of success in a retail operations management role
  • Excellent leadership and coaching skills
  • The ability to motivate and inspire teams to achieve exceptional results
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Effective communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
  • A deep understanding of the retail industry and current trends
  • Experience in managing budgets and resources effectively
  • A flexible and adaptable approach, with the ability to work under pressure and meet deadlines

Benefits

In addition to your competitive salary, you will enjoy a range of benefits, including:

  • A generous 50% staff discount and uniform allowance
  • Access to our RI Rewards programme, which offers discounts, benefits, and financial advice
  • A contributory private pension scheme
  • 28 days (UK) / 30 days (ROI) paid holiday, inclusive of Bank Holidays, plus the option to buy additional holiday
  • A 'Giver Island' day each year, where you can give back to the community through volunteering
  • Regular training and development opportunities to help you grow and succeed in your career

Opportunities for Growth and Development

We believe in investing in our people and supporting their career aspirations. As a Senior Retail Operations Manager at River Island, you will have access to a range of training and development opportunities, including:

  • On-the-job training and coaching from experienced leaders
  • Regular feedback and performance reviews
  • Ongoing support and guidance to help you achieve your goals

About Us

River Island is a dynamic and forward-thinking retailer with a passion for delivering exceptional customer experiences. We are committed to creating a workplace culture that is inclusive, supportive, and fun. If you share our values and are looking for a challenging and rewarding role, we would love to hear from you.