Retail Store Operations Manager

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Pandora Full time

Pandora is seeking a highly capable leader to join our team as a Store Manager in a maternity cover role.

The ideal candidate will be a pro-active, results-driven individual who thrives on taking the lead on retail operations, inspiring a high-performing team to beat their targets and provide a world-class service.

As our brand ambassador, you will be responsible for managing the assistant manager and a team of supervisors and sales assistants, supporting them in creating special memories for our customers.

You will be responsible for identifying and maximising opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service.

A strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution.

Our store managers are the ambassadors of the Pandora brand, and the ideal candidate will be a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred.

Key responsibilities include:

  • Driving sales and profitability in store
  • Understanding the importance of Pandora's local and global business strategy, and translating this into the delivery of store, regional and division KPIs
  • Using data to identify trends, issues and root causes, and taking action to deliver when such opportunities are identified
  • Being adaptable and flexible to changing business needs
  • Presenting a well-presented appearance with a taste for desirable products and a passion for retail

Our generous benefits package includes:

  • A highly competitive salary
  • A monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved)
  • A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality
  • Generous employee discount
  • Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
  • Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more


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