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Coffee Shop Operations Manager

2 months ago

London, Greater London, United Kingdom FCB Coffee Full time

FCB Coffee is seeking a highly skilled and experienced Coffee Shop Manager to lead our team at Blackfriars station.

The ideal candidate will have a passion for the coffee business, excellent leadership skills, and the ability to drive sales and customer satisfaction. As a Coffee Shop Manager, you will be responsible for the overall operation of the shop, including staff management, financial performance, and quality control.

Key Responsibilities:

  • Manage the daily operation of the shop, including maintenance, staffing, and financial performance.
  • Work with the management team to ensure the delivery of our services and the quality of our product.
  • Provide outstanding customer service and maintain strong brand awareness.
  • Maintain standards in all aspects of our operation, including presentation, cleanliness, health and safety compliance, and quality control.
  • Help implement new products, menus, and pricing policies.
  • Deal with purchase orders, stock deliveries, and quality control of all products being sold at the shop.
  • Communicate with Head Office on a regular basis regarding takings, days trading, staffing issues, and other relevant matters.

Requirements:

  • Supervisory or management experience in the specialty coffee industry.
  • Exceptional people, customer service, communication, and organizational skills.
  • Strong financial acumen, including the ability to control costs, waste, and plan budgets.
  • An outgoing personality and positive outlook.
  • A hands-on approach.
  • A strong desire to succeed.
  • A genuine passion to lead and inspire the team, and achieve excellent results.
  • Ability to communicate effectively at all levels.
  • Passion to deliver the highest levels of customer service.
  • Quality and sales-driven approach.
  • Good knowledge of the UK coffee scene.
  • Specialty coffee background.
  • Great barista skills.

What We Offer:

  • Training.
  • Competitive salary.
  • A fun and rewarding working environment.

This is an exciting opportunity for an experienced and ambitious individual to join our team and contribute to the success of FCB Coffee.