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Specialty Coffee Operations Manager

1 month ago

London, Greater London, United Kingdom FCB Coffee Full time

FCB Coffee is seeking a highly skilled and experienced individual to fill the role of Coffee Shop Manager.

The ideal candidate will have a strong background in the specialty coffee industry, with a proven track record of managing daily operations, including maintenance, staffing, financial performance, stock levels, and deliveries.

As a key member of our management team, you will be responsible for ensuring that our brand's passion and values are instilled in all new and existing staff, while maintaining strong brand awareness and providing outstanding customer service.

Key Responsibilities:

  • Manage the overall operation of the shop, including maintenance, staffing, financial performance, stock levels, and deliveries.
  • Work with our management team to ensure the delivery of our services and the quality of our product.
  • Provide outstanding customer service and maintain strong brand awareness.
  • Maintain standards in all aspects of our operation, including presentation, cleanliness, health and safety compliance, and quality control.
  • Help implement new products, menus, and pricing policies.
  • Deal with purchase orders, stock deliveries, and quality control of all products being sold at the shop.
  • Communicate with Head Office on a regular basis regarding takings, days trading, staffing issues, and other relevant matters.

Requirements:

  • Supervisory or management experience in the specialty coffee industry.
  • Exceptional people, customer service, communication, and organizational skills.
  • Strong financial acumen, including the ability to control costs, waste, and plan budgets.
  • An outgoing personality and positive outlook.
  • A hands-on approach.
  • A strong desire to succeed.
  • A genuine passion to lead and inspire teams, and achieve excellent results.
  • Ability to communicate effectively at all levels.
  • Passion to deliver the highest levels of customer service.
  • Quality and sales-driven approach.
  • Good knowledge of the UK coffee scene.
  • Specialty coffee background.
  • Great barista skills.

What We Offer:

  • Training.
  • Competitive salary.
  • A fun and rewarding working environment.

This role is ideal for someone looking to further their career in coffee and be part of a successful growing business.