Specialty Coffee Operations Manager
4 weeks ago
FCB Coffee is seeking a highly skilled and experienced individual to fill the role of Coffee Shop Manager.
The ideal candidate will have a proven track record in managing the daily operations of a specialty coffee shop, including maintenance, staffing, financial performance, stock levels, and deliveries.
As a key member of our management team, you will be responsible for ensuring that our brand's passion and quality standards are upheld in all aspects of our operation.
Key Responsibilities:
- Manage the overall operation of the shop, including maintenance, staffing, financial performance, stock levels, and deliveries.
- Work with our management team to ensure that our brand's passion and quality standards are upheld.
- Provide outstanding customer service and maintain strong brand awareness.
- Maintain standards in all aspects of our operation, including presentation, cleanliness, health and safety compliance, and quality control.
- Help implement new products, menus, and pricing policies.
- Deal with purchase orders, stock deliveries, and quality control of all products being sold at the shop.
- Communicate with Head Office on a regular basis regarding takings, days trading, staffing issues, and other relevant matters.
Requirements:
- Supervisory or management experience in the specialty coffee industry.
- Exceptional people, customer service, communication, and organizational skills.
- Strong financial acumen, including the ability to control costs, waste, and plan budgets.
- An outgoing personality and positive outlook.
- A hands-on approach.
- A strong desire to succeed.
- A genuine passion to lead and inspire teams, and achieve excellent results.
- Ability to communicate effectively at all levels.
- Passion to deliver the highest levels of customer service.
- Quality and sales-driven approach.
- Good knowledge of the UK coffee scene.
- Specialty coffee background.
- Great barista skills.
What We Offer:
- Training.
- Competitive salary.
- A fun and rewarding working environment.
This role is ideal for someone looking to further their career in coffee and be part of a successful growing business.
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