Senior CRM Executive

1 month ago


Leeds, Leeds, United Kingdom Pinsent Masons Full time

Role Overview

As a CRM Technical Specialist at Pinsent Masons, you'll be responsible for streamlining our CRM processes to enhance business performance. You'll manage daily operations, guide CRM strategy, and support project implementation.

Key Responsibilities:

  • Proficiency in CRM technology to support all firm levels.
  • Management of efficient data processes for optimal business data.
  • Leadership of our CRM training program, ensuring timely and effective training.
  • Support for system integrations, process automation, and enhancements.
  • Contribution to a CRM strategy that supports client development and engagement.
  • Technical CRM knowledge, including data integration.
  • Experience in developing and delivering training programs.
  • Project management skills and a proactive approach to process improvement.
  • Strong collaboration and influence across the firm.

What We Offer:

  • Agile working (the opportunity to work from home, subject to commitments)
  • Carers' leave (up to five paid days' leave towards caring responsibilities)
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
  • Contributory pension of up to 5%.
  • Private healthcare policy
  • Death in service cover (4 x base salary).
  • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
  • Cycle to work scheme.

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