CRM Leadership Role

3 weeks ago


Leeds, Leeds, United Kingdom William Hill Full time
Lead a team of 7 Campaign Executives in planning campaigns across WH UK and Ireland.

As our new Senior CRM Manager, you will be responsible for guiding a team of experienced professionals in enhancing our customer experiences. Reporting to the Head of CRM, you will oversee the planning and execution of campaigns across multiple channels, ensuring seamless integration with our data and operations teams.

Key responsibilities include holding weekly planning cycles to ensure timely and budget-friendly execution, liaising with teams to ensure flawless plan implementation, and recommending data-driven tactical tests to continuously improve our customer engagement strategies.

We are looking for a seasoned professional with experience in CRM-related creative development, multi-layered matrix-managed environments, and technical knowledge of databases such as HTML and ESPs. If you have a passion for data-driven decision making and are comfortable with recommending technical solutions, we encourage you to apply.

Why work with us?
- Discounts at high-street retailers
- Rewarding salary, pension, and bonus schemes
- Hybrid working: up to 80% remote work, with 20% office time for collaboration and team building

About us
evoke is a business that prioritizes diversity, equity, and inclusion. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. With a history of delivering world-class betting and gaming experiences for big-name brands like William Hill, 888, and Mr Green, we are excited to accelerate our journey and bring greater delight to our customers.
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