Complaints Resolution Specialist
1 month ago
We are seeking an experienced Complaints Advisor to join our team at AJ FOX COMPLIANCE. As a Complaints Advisor, you will play a crucial role in ensuring that our firm's compliance with regulatory obligations is maintained.
Key Responsibilities:
- Liaise with fee earners to investigate complaints and ensure that they are handled in accordance with our policies and procedures.
- Advise on complaints handling to ensure compliance with regulatory requirements.
- Review and update policies and procedures to ensure they remain effective and compliant.
- Provide support to colleagues dealing with Professional Indemnity Insurance and report on third-party complaints.
- Carry out cause analysis to identify areas for improvement.
Requirements:
- Experience in complaints handling and regulatory compliance.
- Excellent communication and organisational skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading firm in the compliance industry.
- Professional development and training opportunities.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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