Complaints Resolution Specialist

1 month ago


Birmingham, Birmingham, United Kingdom AJ FOX COMPLIANCE Full time
Complaints Advisor

We are seeking an experienced Complaints Advisor to join our team at AJ FOX COMPLIANCE. As a Complaints Advisor, you will play a crucial role in ensuring that our firm's compliance with regulatory obligations is maintained.

Key Responsibilities:

  • Liaise with fee earners to investigate complaints and ensure that they are handled in accordance with our policies and procedures.
  • Advise on complaints handling to ensure compliance with regulatory requirements.
  • Review and update policies and procedures to ensure they remain effective and compliant.
  • Provide support to colleagues dealing with Professional Indemnity Insurance and report on third-party complaints.
  • Carry out cause analysis to identify areas for improvement.

Requirements:

  • Experience in complaints handling and regulatory compliance.
  • Excellent communication and organisational skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading firm in the compliance industry.
  • Professional development and training opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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