Conflict Resolution Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom The Business Connection Full time

Job Title: Dispute Resolution Officer

Location: Remote

Salary: £27,000

The Business Connection is seeking an experienced Dispute Resolution Officer to join their team. As a key member of the team, you will be responsible for resolving customer complaints and disputes in a timely and professional manner.

Key Responsibilities:

  • Liaise with customers to understand their concerns and provide solutions that meet their needs.
  • Work closely with internal colleagues to ensure effective communication and collaboration.
  • Plan and manage your own diary to visit customers and resolve complaints.
  • Negotiate contract terms to ensure continuity of business and provide a high-quality customer service.

Requirements:

  • Extremely confident in your ability to make on-the-spot decisions.
  • Ability to work both individually and as part of a team.
  • Ability to manage a busy workload through a CRM system.
  • Excellent communication and problem-solving skills.

About The Business Connection:

The Business Connection is a market leader in their sector, with a strong reputation for providing high-quality customer service. As a Dispute Resolution Officer, you will play a key role in maintaining this reputation and ensuring that our customers receive the best possible service.



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