Dispute Resolution Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom The Business Connection Full time
Job Title: Dispute Resolution Officer

Location: Birmingham Region

Salary: £27,000

Description:
Our client is a market leader in their sector who spans the entirety of the Northwest and West Midlands. An opportunity has arisen for a field-based Dispute Resolution Officer to join their team.

As a Resolution Officer, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business and provide a high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers' requirements are met.

- Plan your own diary to visit customers that your office-based colleagues are unable to communicate with, with the aim to resolve any complaints or queries the customer may have and enable both parties to maintain a continued relationship.
- Be extremely confident in your ability to make on the spot decisions, whilst taking a calm, level-headed approach to problem solving that is satisfactory to the customer whilst also protecting the company's commercial position. This will include the negotiation of rates amongst other potential challenges you may be met with.
- Ability to work both individually and as part of a team.
- Ability to manage a busy workload through a CRM system where time management is key.

Key Responsibilities:
- Resolve customer complaints and queries in a timely and satisfactory manner.
- Negotiate contract terms to ensure continuity of business.
- Provide high-quality customer service by effectively communicating with customers and internal colleagues.
- Plan and manage your own diary to visit customers that office-based colleagues are unable to communicate with.

Requirements:
- Ability to work independently and as part of a team.
- Ability to manage a busy workload through a CRM system.
- Excellent communication and problem-solving skills.
- Ability to negotiate contract terms and resolve customer complaints in a timely and satisfactory manner.

About The Business Connection:
The Business Connection is a market leader in their sector who spans the entirety of the Northwest and West Midlands. We are committed to providing high-quality customer service and resolving customer complaints in a timely and satisfactory manner.

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