Customer Service Leader

4 days ago


Romford, Greater London, United Kingdom Sodexo Full time
About This Role

We are seeking an experienced Customer Service Leader to join our team as a Coffee Experience Specialist at Sodexo, Queens Hospital Romford. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and upholding the high standards of Costa.

The successful candidate will have a proven track record in managing high-volume operations, with excellent leadership skills and a can-do approach. You will lead a dedicated team of up to 50 staff, ensuring smooth, efficient, and quality-driven service every day.

Key Responsibilities:
  • Lead and inspire the store team to deliver exceptional customer service and uphold Costa's brand standards.
  • Take full ownership of store performance, ensuring financial and operational targets are met.
  • Manage scheduling, staff deployment, and labour control to optimise service efficiency.
  • Oversee health, food safety, and brand compliance, ensuring a safe, welcoming environment.
  • Maintain stock levels and oversee order systems to maximise profitability and customer satisfaction.
  • Address and resolve customer feedback to continuously enhance service quality.
  • Recruit, train, and support the professional growth of team members.

What We Offer:

You will be rewarded with a salary of £44,000pa, access to a range of benefits, including a performance-related bonus, employer pension contribution, and life assurance – 1 x annual salary.

Flexible benefits fund of £1,300 to utilise across an array of benefits, flexible work environment, fostering work-life balance, competitive compensation, access to ongoing training and development programs, empowering you to grow professionally, and countless opportunities to grow within the company, supporting your career progression.



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