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Assistant Reception Manager

2 months ago

Central London, United Kingdom The Arts Club Ltd Full time

Job Summary:

The Arts Club Ltd is seeking a highly skilled and experienced Assistant Reception Manager to oversee the daily operations of the reception area, ensuring smooth and efficient service to our members and guests.

Key Responsibilities:

  • Supervise and train the reception team to deliver exceptional customer service and maintain a high level of professionalism.
  • Handle member and guest inquiries, reservations, and special requests with discretion and attention to detail.
  • Maintain a thorough knowledge of club facilities, services, events, and local amenities to provide accurate information to members and guests.
  • Assist in the management of membership records and ensure all information is up-to-date and accurate.
  • Monitor and manage the reception budget, ensuring cost-effective practices without compromising service quality.
  • Address and resolve any complaints or issues promptly, escalating to the Reception Manager or other departments as necessary.
  • Ensure compliance with health and safety regulations and club policies.
  • Support the Reception Manager in various administrative duties and projects as required.

Requirements:

  • Excellent customer service skills and a keen eye for detail.
  • Strong organisational skills and ability to multitask.
  • Impeccable appearance and personal grooming.
  • Confident, professional, and welcoming personality.
  • Genuine passion and enthusiasm to learn and develop skills.
  • Proficient in English language and IT skills.

What We Offer:

  • Private medical benefits via Medicash.
  • Discounts in over 800 retail outlets via Reward Gateway.
  • Discounts on food & beverage in our restaurants and sister businesses.
  • Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic).
  • Enhanced sickness pay.
  • Life assurance.
  • Long Service Awards.
  • An exciting range of learning and development programmes.
  • Enhanced maternity pay.
  • Uniform laundry service.
  • Opportunities for promotion and continual progression.
  • Complimentary meals while on shift.
  • Employee assistance programme.
  • Occupational health nurse.
  • Birthday Day Off.

About The Arts Club Ltd:

The Arts Club Ltd is a leading private members' club in London, offering a unique and exclusive experience to its members. We are committed to providing exceptional service and creating a welcoming environment for our members and guests.