Patient Experience Coordinator

1 day ago


Basingstoke, Hampshire, United Kingdom Compass UK & Ireland Careers Full time
Job Description

We are seeking a dedicated and compassionate Ward Host/Hostess to join our team at Compass UK & Ireland Careers. As a key member of our Patient Dining team, you will play a vital role in delivering exceptional customer service to patients across the healthcare field.

About the Role

This is an exciting opportunity for someone who is passionate about providing outstanding care and support to patients. As a Ward Host/Hostess, you will be responsible for ensuring that every patient has a positive experience during their stay with us.

Key Responsibilities:
  • Prepare and serve meals and refreshments to patients, taking into account dietary requirements and preferences.
  • Provide menus and take orders from patients, answering any questions they may have about food options.
  • Clean and maintain the ward area, ensuring it is tidy and welcoming for patients.
  • Liaise with ward staff to ensure that patients' needs are met efficiently and effectively.
  • Offer exceptional customer service, always prioritizing the needs and comfort of patients.
Requirements:
  • Awareness of food hygiene standards and best practices.
  • Excellent communication skills, able to interact effectively with patients, visitors, and healthcare staff.
  • Able to work under pressure, as part of a team, with a flexible approach to meet the changing needs of the business.
Salary Information

The estimated salary for this role is £24,000 - £27,000 per annum, depending on experience and qualifications.



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