Application Support Specialist

3 weeks ago


Lincoln, Lincolnshire, United Kingdom DBCharles Recruitment Full time

DB Charles Recruitment is working with a client to fill a permanent Support Analyst position in Lincoln. The role involves providing application and software support to customers, promoting excellent customer service.

Key responsibilities include:

  • Training on IT systems and applications to deliver end-user support
  • Taking and recording customer queries on the support database ticketing system
  • Providing support and resolutions to application and software queries
  • Diarising and returning customer phone calls
  • Actioning fault responses in line with company procedures and contracts
  • Reporting major faults or bugs to the System Development Team using correct reporting tools
  • SQL updates
  • Working closely with the Support Manager
  • Liaising with internal teams

The ideal candidate will have a background in customer service or a telephone-based role, with strong communication skills and a working knowledge of basic IT systems. Knowledge of Microsoft SQL Server is advantageous but not essential.

The role offers a salary up to £25,000 per annum, dependent on experience, and a 38-39 hour week with different shift patterns available.



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