Application Support Specialist
3 weeks ago
DB Charles Recruitment is working with a client to fill a permanent Support Analyst position in Lincoln. The role involves providing application and software support to customers, promoting excellent customer service.
Key responsibilities include:
- Training on IT systems and applications to deliver end-user support
- Taking and recording customer queries on the support database ticketing system
- Providing support and resolutions to application and software queries
- Diarising and returning customer phone calls
- Actioning fault responses in line with company procedures and contracts
- Reporting major faults or bugs to the System Development Team using correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with internal teams
The ideal candidate will have a background in customer service or a telephone-based role, with strong communication skills and a working knowledge of basic IT systems. Knowledge of Microsoft SQL Server is advantageous but not essential.
The role offers a salary up to £25,000 per annum, dependent on experience, and a 38-39 hour week with different shift patterns available.
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Application Specialist
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Support Analyst
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IT Support Specialist
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