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Workforce Planning Manager

2 months ago

Cardiff, Cardiff, United Kingdom Principality Building Society Full time
{"title": "Workforce Planning Manager", "description": "

Workforce Planning Manager

Transforming Principality's Workforce

At Principality Building Society, we're embarking on a period of significant cultural transformation to simplify our business and create capacity for purposeful growth. As a Workforce Planning Manager, you'll play a pivotal role in shaping our future.

Key Responsibilities:

  • Develop and deliver an operational workforce planning capability across the Principality group
  • Identify opportunities to improve organisational outcomes to ensure our people resources are managed more efficiently
  • Workforce planning and forecasting to cover operational demands
  • Create and maintain accurate staffing schedules to ensure optimal coverage to meet our service level agreements
  • Oversee the reconciliation of monthly performance across the group
  • Manage design changes to ensure they align with business needs
  • Forecast all operational demand types and staffing requirements based on historical data, and identify trends and business needs
  • Able to work with a range of stakeholders to develop and implement change
  • Assist with training and mentoring of all workforce planning colleagues to ensure competency
  • Monitor real-time data to ensure all peak activities and shortfalls are monitored and plans in place to ensure service level agreements

Requirements:

  • Strong experience in managing workforce planning activities
  • Strong analytical and critical thinking skills, with the ability to interpret data & make sound decisions
  • Experience of using workforce management software and tools to forecast call volumes & create schedules
  • Excellent communication and people skills, with the ability to build relationships and influence at all levels and work collaboratively in a team
  • Excellent organisational and time management skills, with the ability to prioritise and multitask effectively in a challenging environment
  • Proficiency in Microsoft Excel, including advanced formulas, pivot tables and data techniques
  • Strong diligence and accuracy, with the ability to analyse data and identify patterns & trends

About Principality Building Society:

We're passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging. We're committed to making a positive impact in the communities we serve and supporting our colleagues in doing the same.

Why join us?

At Principality Building Society, we offer a range of benefits and opportunities to support your career development and well-being. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

"}